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By implementing the Pointel adapter you can Conjoin the oracle cx cloud customers can make use of the applications such as oracle cloud marketing, sales, service, social and CRM SaaS applications. Make use of the Genesys adapter for oracle cx cloud so that agents will be able to engage the customers via telephone and digital channels which improve the sales, customer retention and also the brand value of adapter oracle CX Cloud.

Since interactions between agents and customers are solutions rather than merely interactions, the Genesys Adapter for Oracle CX Cloud connects business systems, synchronises incoming customer data, and augments it with data, including previous interactions and interests. The Adapter manages omni-channel real-time experiences to maximise consumer value by integrating these potent systems. It increases agent productivity by automating tasks, showing reports, and exchanging customer information.

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